NCSA Presents 2016 Best Customer Service companies in Nigeria



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The 2016 Nigerian Customer Service Awards (NCSA) and Customer Experience Management Conference, supported by Bank of Industry (BOI) and AFP Furniture (Julius Berger), held during the 2016  International Customer Service Week at the Civic Centre, Lagos, Nigeria. Top brands were on hand to witness the unveiling of winners, and the research process that produced the winners.

Some of the research process include company service delivery process, (staff) conduct and ambiance. The research awards featured about 27 sectors of the economy.

According to Aliyu Ilias, Coordinator of the award project, all the companies nominated and awarded were evaluated by experiencing their services (Nigeria Mystery Shoppers Provider) throughout their branches in the country. Before the unveiling, Dr. Ilias encouraged all companies evaluated to request the results of the surveys conducted on them, to help them deliver better customer services. He also encouraged winners of the 2016 edition awards not to relent in delivering great customer experience as ‘customer service deliver is a continuous activity’.
Speaking further, he noted that the report of the research for individual companies is available by contacting, Nigeria Customer Service Awards or 07032150324
The conference themed, ‘Service Delivery in a Competitive Economy’, also featured top speakers among whom were Chiamaka Ugo-Obidike and Dayo Ayeni. Some topics discussed include Emotion and Subconscious Customer Experience and Digital Customer Service.
List of 2016 Nigeria Customer Service Awards Winners:
1.Banking  –       Diamond
2.Telecomunication – Airtel
3.Internet service Provider – Smile Communication
4.Insurance – Leadway
5.Pension – ARM
6.Courier – DHL
7.Oil & Gas – Total Nigeria Plc
8.Most Promising Bank in Nigeria – JAIZ Bank
9.Interior Décor – AFP Furniture-Julius Berger
10.Airline – Dana Airline
11.Automobile – KIA MotorRoad
12.Road Transportation – God is Good Motor
13.Logistics – TSL Logistics
14.Most Promising Logistics company – GIG Logistics
15.Most Promising Travel & Tour Company – Nowahala Tour
16.G Essential Apparels – Most Promising Fashion Design Company
17.Beverage – Chi limited
18.Agriculture – International institute of tropical Agriculture (IITA)
19.E-commerce – Konga.com
20.Payment platform – Remita
21.Mortgage Bank – FBN Mortgage
22.Super market & store – Shoprite
23.Real Estate – UPDC
24.Pay Television – Gotv
25.Alex Report – Entertainment Report Abuja
26.Government Agency – Federal Inland Revenue Service
27.Media – Channels TV
28.Information Technology – Layer3
29.Fast Food & Restaurant – Domino Pizza
30.Hotel Booking – Hotels.ng
31. Health management Organisation – Zenith Medicare
32. Most supportive Customer Service Organization in Nigeria – Bank of Industry

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